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Money Back Guarantee
Qualifying Rules and Regulations
Guarantee you will be satisfied with your home or Your Money Back
This guarantee is limited to the process of building, the quality of the home and other things under the control of the builder. It does not include issues outside of the builder’s control, such as, but not limited to, weather related or subcontractor delays, interest rates, loan approvals, changes of employment, personalities, neighbors, color selection, agreements not in writing, etc.
Step 1:
Meet with your Sales Associate to discuss your concerns. Please make an appointment so your on-site builder can be included if necessary. If your concerns cannot be resolved in this meeting, continue to Step 2.
Step 2:
Put your concerns in writing and deliver them to your Sales Associate or fax them to 918-366-4142. The Director of Sales & Marketing and Steve Harris, PMC President will review them.
Step 3:
After this review, you will be contacted by the Director of Sales & Marketing and if a reasonable solution is not accepted, a meeting will be scheduled which will include you, the Sales Associate, On-Site Builder, the Director of Sales & Marketing and Steve Harris. At this meeting all parties agree to diligently work toward a solution and completion of your new home.
Step 4:
If, at the end of this process you feel a resolution cannot be reached, your initial deposit will be refunded in full and you will be released from your obligation to purchase your PMC Home. However any refunds for options or extras already installed in your home will be at the discretion of the builder.
-Steve Harris, PMC President
Program subject to change or cancellation without notice. Revised 8-23-07
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